When a method does not load
Check the fields that belong to that method.
Changing from one connection type to another is not the first troubleshooting step when the original method simply contains a typo or incomplete value.
PPortal check
Confirm the portal/server information is complete and placed in the connection fields expected by the compatible player. Use any additional supplied identifier only where the player requests it.
MM3U check
Confirm the full playlist link is present without missing characters or accidental spaces. Do not replace it with an example URL from a public guide.
XXtream check
Confirm the server address, username and password fields are complete, correctly paired and entered in their matching fields.
01Check device connectivity
The device itself must be online before any of the three methods can load through the compatible player.
02Reload the saved entry
After correcting a field, save and reload or reopen the player so you are testing the updated configuration.
03Escalate with the method name
If the issue remains, tell human support whether you are using Portal, M3U or Xtream and where the loading process stops.