“App not installed” appears
Delete any older version of the same player app if present, restart the Android TV device, then try the installation again.
Android TV / TV Box setup
Android TV / TV Box Installation
About 5 minutes · Chromecast, Nvidia Shield, Sony and most Android TV boxes. Install the TELEGET-supported IBO Player / IBO Pro app, then choose the playlist setup option that suits you.
Before you start
Have the Android TV device online and keep your welcome email nearby.
The first part of setup is installing the player. After that, IBO Player / IBO Pro shows the device details TELEGET needs for playlist setup.
- Your Android TV screen or TV box
Use the device you want to watch on and make sure it is connected to the internet.
- Your TELEGET welcome email
Keep the account details available for the manual playlist option later in the guide.
- A little space for your device details
After IBO Player / IBO Pro opens, you will need to see the Device ID / MAC Address and Device Key clearly enough to screenshot them.
Android TV installation sequence
Install the player, then finish the playlist setup.
These instructions follow the same TELEGET IBO Player / IBO Pro workflow used on Fire TV, adapted for Android TV and Android TV Box devices.
Open Google Play Store
On your Android TV or TV Box, open the Google Play Store and search for Downloader.
Install Downloader
Install the official orange Downloader app.
Enter the TELEGET Downloader code
Open Downloader and enter this exact code in the URL / code field:
5870255Enter the code exactly as shown, then press Go.
Download and install IBO Player / IBO Pro
Wait for the download to finish, then select Install. When installation is complete, open the installed TELEGET-supported IBO Player / IBO Pro app.
Find the Device ID / MAC Address and Device Key
When IBO Player / IBO Pro opens, look for the Device ID / MAC Address and Device Key shown by the app. Take a clear screenshot showing both.
Capture the Device ID / MAC Address and Device Key clearly so TELEGET can use the correct device details. Choose how you want the playlist configured
Option 1 — TELEGET can add the playlistSend TELEGET the screenshot containing the Device ID / MAC Address and Device Key. Our team can use those details to add/configure the playlist for you.
Use Contact Support to open the existing TELEGET support form. TELEGET also has an existing WhatsApp support option for sending the screenshot.
Option 2 — Add the playlist yourselfUse the IBO Player / IBO Pro playlist-management workflow and the TELEGET account details from your welcome email. The correct manual setup can use the M3U playlist or Xtream Codes API details supplied by TELEGET.
Add the TELEGET playlist yourself
Open the official playlist-management page for the player you installed. Enter the MAC Address and Device Key shown in IBO Player or IBO Pro.
IBO Player: Open IBO Player playlist management.
IBO Pro: Open IBO Pro playlist management.
After logging in, add the M3U playlist or Xtream Codes API connection details exactly as provided in your TELEGET welcome email.
Use only the TELEGET connection details supplied for your account; do not substitute public example URLs, servers, usernames or passwords.
Use only the playlist/account information supplied for your TELEGET subscription. Save the playlist and start watching
Save or add the playlist, allow the player to load the TELEGET service, then open the configured entry and start watching.
Android TV troubleshooting
Work from the Android TV device outward.
After installation, the most common next step is checking the device details and playlist configuration before changing anything else.
The device details are hard to read
Reopen IBO Player / IBO Pro and take another clear screenshot showing the full Device ID / MAC Address and Device Key.
The playlist was added but does not load
Reopen the player and check that the TELEGET entry you configured is selected.
The manual login fails
Recheck the M3U or Xtream Codes API details from your TELEGET welcome email. Do not guess replacement values.
Android TV is offline
Confirm the Android TV screen or box itself is connected to the internet before trying the player again.
You are still stuck
Send TELEGET the device screenshot and explain which step is failing so support can start from the correct point.
Stuck at any step?
No question is too small.
We help customers set up their devices every day. Contact us with the details and we will guide you through the setup.
Keep your account details private
Do not publish TELEGET credentials, playlist links or server information. Send setup details only through the existing private TELEGET support channels.
Playback unstable after setup?
Use the IPTV buffering and playback troubleshooting guide for further playback checks.